Terms and Conditions for Clerkenwell Removals Services

These Terms and Conditions set out the basis on which Clerkenwell Removals provides moving, packing, transport, storage coordination, and related relocation services within the UK. By booking or using any part of our removal services, the customer agrees to these terms. They are intended to create a clear and fair working agreement and to explain the responsibilities of both parties before, during, and after the move.

In these terms, references to ???we,??� ???us,??� and ???our??� mean Clerkenwell Removals, and references to ???you??� or ???the customer??� mean the person or organisation making the booking or receiving the service. These terms apply whether the service is a full house move, office relocation, partial load, packing-only appointment, or another agreed removal and delivery arrangement. If any separate written agreement, quotation, or invoice states different conditions, those specific terms may apply in addition to these general terms.

We reserve the right to amend these Terms and Conditions from time to time. Any updated version will apply to new bookings after the date of issue. The customer should ensure they have reviewed the latest version before confirming a booking. If any part of these terms is found to be invalid or unenforceable, the remaining sections will continue to apply.

Booking Process and Service Confirmation

A booking with Clerkenwell Removals is only confirmed once we have accepted the customer???s request and issued confirmation, either in writing or by another agreed method. Before acceptance, we may ask for details such as the origin and destination addresses, access conditions, property type, inventory size, parking restrictions, stair access, lift availability, and any special handling requirements. This information helps us prepare an accurate quotation and choose the appropriate vehicle, equipment, and team for the move.

Quotations are normally based on the information provided at the time of enquiry. If the customer???s circumstances change, for example if the load is larger than described, access becomes more difficult, or additional items require handling, we may revise the quotation or the service plan. The customer should provide accurate and complete information at all times. A removal company cannot be responsible for delays, additional labour, or cost changes resulting from incorrect or incomplete details supplied before the move.

We may request a deposit or advance payment to secure the booking. The amount, if any, will be set out in the quotation or confirmation. Where a fixed moving date is arranged, the customer should understand that the booking is reserved specifically for that slot and may be subject to cancellation charges if the engagement is ended late. Any request for additional services, such as dismantling, reassembly, long carries, waiting time, or extra packing materials, must be agreed in advance or may be charged separately.

Payments, Charges, and Invoicing

All charges will be communicated as clearly as reasonably possible before the service begins. Unless stated otherwise, prices may be based on fixed quotations, hourly rates, or a combination of both. A quotation may include labour, vehicle use, fuel, standard protective materials, and agreed administrative costs, but it may exclude specialist handling, parking penalties, congestion-related delays, or charges caused by unplanned changes to the work.

Payment terms will be set out on the invoice, booking confirmation, or quotation. Unless otherwise agreed in writing, payment is due on the day of service or within the period stated on the invoice. We may require immediate payment by card, bank transfer, or another accepted method. The customer must ensure that sufficient funds are available and that all payment details provided are accurate. If payment is overdue, we reserve the right to charge reasonable debt recovery costs and statutory interest where permitted by law.

Where the work extends beyond the original scope, we may issue an additional charge for the extra time, labour, or materials used. For example, a move that takes longer because access is obstructed, items are not ready to load, or the inventory changes significantly may create additional costs. We will normally explain any material change before proceeding, but the customer accepts that some operational circumstances require immediate action to protect property, maintain schedules, or complete the service safely. Payment disputes should be raised promptly so they can be reviewed without unnecessary delay.

Cancellations, Amendments, and Delays

The customer may cancel or amend a booking by notifying us as soon as possible. The amount payable on cancellation may depend on the notice period given and any costs already incurred. If a cancellation is made shortly before the scheduled date, we may charge a cancellation fee to cover planning, reserved staff time, vehicle allocation, and any non-refundable expenses. Where a deposit has been paid, it may be retained in part or in full depending on the timing and circumstances of the cancellation.

If the customer wishes to change the date, service type, inventory, or address after a booking has been confirmed, we will try to accommodate the request where operationally possible. However, amendments are subject to availability and may affect the price. We cannot guarantee that a preferred alternative date will be available. In some cases, an amendment may be treated as a cancellation of the original booking followed by a new booking under updated terms.

If the customer is not present, the property is inaccessible, or the move cannot start or continue because required preparations have not been completed, we may charge waiting time, a wasted journey fee, or both. Such charges help cover the costs of deploying staff and transport to the agreed location. Reasonable flexibility may be offered in genuine emergencies, but this is at our discretion and does not remove the customer???s responsibility to give timely notice or provide suitable access.

Responsibilities of the Customer

The customer is responsible for ensuring that all items to be moved are properly prepared, unless packing or preparation has been expressly included in the service. This includes disconnecting appliances where appropriate, emptying hazardous or prohibited contents, securing drawers and doors, and protecting fragile items that have not been packed by us. If there are valuable, fragile, or sentimental items, the customer should notify us in advance so that suitable handling can be arranged.

The customer must ensure that the premises are safe and reasonably accessible. This includes arranging parking where necessary, informing us of any height restrictions, narrow stairways, limited access, lifts, or other constraints, and ensuring that paths are clear of obstructions. We will not be responsible for losses arising from hidden defects in the property, unsafe access routes, or obstruction caused by third parties.

The customer must not include prohibited items in any consignment without our written agreement. Prohibited items may include firearms, explosives, illegal substances, live animals, perishable goods that require temperature control, and any item whose transport is restricted by law or safety rules. If such items are discovered, we may refuse to carry them, remove them from the vehicle, or end the service where necessary to protect people, property, and compliance obligations.

Liability, Insurance, and Claims

We will take reasonable care when carrying out house removals, office relocations, and other agreed services. However, our liability is limited to losses caused directly by our negligence or breach of contract. We are not responsible for indirect or consequential losses, such as loss of earnings, business interruption, emotional distress, or loss of opportunity, except where such exclusion is not allowed by law.

Customers are encouraged to arrange appropriate insurance cover for their goods during transit and storage where applicable. While we may maintain our own insurance arrangements, the extent of cover may vary depending on the nature of the job and the items involved. Unless specifically agreed in writing, we do not guarantee full replacement value for all goods. Any insurance-related statement in a quotation or confirmation should be read carefully, as cover may depend on declared value, packing standards, and compliance with these terms.

Any damage, shortage, or loss must be reported as soon as reasonably possible and, in any event, within a reasonable time after the service has been completed. Where items are found to be damaged, the customer should retain the packaging and the item, if practical, to help with investigation. Claims may require evidence such as photographs, inventory records, proof of value, or details of pre-existing condition. We may decline a claim if there is no evidence of our responsibility or if the loss resulted from poor packing, inherent fragility, wear and tear, or the customer???s own instructions.

Waste Regulations and Disposal Rules

We operate in accordance with applicable UK waste laws and environmental obligations. Any removal of waste, unwanted furniture, packaging, or other discarded items must be agreed in advance and may require a separate service scope. The customer remains responsible for ensuring that waste is described accurately and that we are authorised to remove it. We do not accept liability for waste that is misclassified, hidden, or presented in a way that breaches legal requirements.

Where waste is collected, transported, or transferred, it will be handled in line with relevant regulations, including those governing duty of care, storage, transfer, and disposal. The customer must not ask us to dispose of materials that require special handling unless we have specifically agreed to do so. This includes electrical equipment, paint, solvents, chemicals, asbestos, clinical waste, and other controlled substances. If such items are found unexpectedly, we may refuse collection or charge additional costs for lawful handling if available.

The customer warrants that any waste presented for removal does not contain prohibited or dangerous materials unless disclosed and approved in advance. If false information is provided, the customer may be liable for all resulting costs, penalties, clean-up expenses, and regulatory consequences. Our acceptance of waste for transport does not mean that we assume ownership in a legal sense unless expressly stated. We may use licensed subcontractors or disposal facilities where permitted by law, and the customer agrees to provide any information reasonably needed to support compliant transfer.

Service Standards, Access, and Operational Matters

We will use reasonable skill and care to deliver services in line with the agreed booking and the information provided. Timings are estimates unless a specific guaranteed slot has been expressly agreed in writing. Delays may occur due to traffic, weather, access issues, unforeseen operational problems, or matters outside our reasonable control. Where practical, we will keep the customer informed of significant delays, but time-related estimates should not be treated as absolute unless confirmed as a binding commitment.

If a move requires waiting while keys are released, access is cleared, completion stages finish, or third parties delay handover, we may charge waiting time or amend the schedule. The customer should ensure that the destination is ready to receive goods on arrival. If the delivery point is not ready and we are unable to continue safely or efficiently, we may place goods into temporary storage or reschedule, with any associated costs charged to the customer where permitted.

We may use trained employees, subcontractors, or partner carriers to carry out part or all of the service. Any such party will be instructed to follow reasonable standards of care and compliance. The use of subcontractors does not reduce the customer???s obligations under these terms. For operational reasons, we may substitute equipment or vehicles of equivalent capability where this does not materially affect the agreed service.

Termination, Force Majeure, and General Legal Terms

We may suspend or terminate the service immediately if the customer breaches these terms, fails to make payment, provides unsafe access, or behaves in a threatening, abusive, or unlawful manner. In such circumstances, we may recover reasonable costs already incurred and any additional charges arising from the termination. Any termination under this clause will not affect rights or obligations that accrued before termination.

We are not liable for delay or failure to perform any obligation caused by events beyond our reasonable control. These may include severe weather, fire, accident, strike action, road closures, government restrictions, public disorder, or failures of utilities or third-party systems. If a force majeure event occurs, we will try to minimise disruption and may arrange a new date or revised plan where possible. No party will be liable for non-performance to the extent that it is caused by such events.

Governing law and jurisdiction: these Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with the services, the quotation, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law requires otherwise. The customer acknowledges that these terms are intended to be read as a fair and lawful contract for professional removals services and associated activities.